Talent, Trust and The Future of Working at GENCFO Meet in London

The session focused on the evolving workplace debate, particularly the challenges and benefits of hybrid and remote work. Chris Argent emphasised that the event was about shared experiences and learning rather than a formal work discussion. He introduced Michael Mills, Director of Finance, JLR, who shared his perspective on managing hybrid teams.

Michael acknowledged the benefits of remote work, such as flexibility and work-life balance, but highlighted growing challenges, particularly around productivity and collaboration. He noted a disconnect between employees’ perception of their effectiveness and managers’ concerns about declining performance. Younger employees, especially those early in their careers, struggled with mentorship and learning, while senior leaders, having already built their networks, often had less incentive to return to the office.

The discussion explored whether mandating office attendance was the right approach and how in-office time could be made meaningful. Michael emphasised the importance of structured collaboration, mentoring, and problem-solving rather than simply requiring physical presence. The group debated alternatives, such as periodic intensive in-office sessions and the broader role of trust in managing remote teams.

A vote on mandating office days showed consensus around two to three days per week, though opinions varied. The session concluded with open-ended questions: 

• Should leaders set an example by returning more frequently? 
• How can organizations balance flexibility with team cohesion? 
• Is mandating attendance truly the best way to drive performance?

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