“Once rather homogeneous and somewhat staid, the financial services marketplace has transformed into a dynamic milieu of bar-raising specialists. These new-age professionals are devoted to meeting and exceeding the expectations of consumers who have become accustomed to personalized services from industries such as retail, travel, and electronics. Financial services customers no longer rely on one or two firms. Instead—in pursuit of an efficient, portable, and delightful customer journey— they pick and choose from among traditional and not-so-traditional institutions to best meet their dynamic needs”.
This collaborative report takes a detailed look at Fintech’s and not just their their impact on Customer Services but their role alongside traditional finance institutions and how future integration will shape the financial services sector.
Read the report in it’s entirety here.