From Close to Change: Hugh O’Neill on Trust, Tech & Transformation
“You don’t want to just automate a bad process — otherwise, you’re just doing the wrong things faster.”
In this week’s episode, Chris and Mike are joined by Hugh O’Neill, transformation lead at Flowcast and a self-described “reformed accountant,” to explore what real change in finance looks like — and why it often starts with mindset, not technology. From his roots in audit to his current work helping finance teams modernize their close, Hugh reflects on how leadership has evolved, why empathy is essential, and how even automation needs the right process first.
Together, the trio dig into why some leaders still resist AI, how generational gaps shape attitudes toward innovation, and why trust — not control — is the foundation of a forward-thinking team. Expect war stories, sharp insights, and one great line about accountants with “too much personality.” If you’ve ever questioned what leadership really means in a modern finance team, this episode will hit home.
Get it on Acast, Spotify, Apple or wherever you get your podcasts!
Author
“Chris Argent isn’t here to play by finance’s old rulebook - he’s here to rewrite it.” From challenging outdated corporate thinking to rallying finance leaders around a more connected, adaptable future, the founder of GENCFO is leading a quiet revolution in how CFOs and finance leadership work, think, and influence. Chris Argent, founder of GENCFO, is a finance leader redefining the role beyond business partnering. A self-described “reluctant accountant,” he’s built a global community for progressive accounting and finance leaders who value connection over competition and action over tradition. Chris believes the greatest risk to the profession is clinging to outdated norms, and that mindset and adaptability outpace any technological change. His work champions leaders who turn new ideas into real-world change, blending people-centred strategies with new ways of working and technology. In conversations, he challenges, provokes, and inspires - proving that the future of finance belongs to those ready to lead it together.