#BQs – What is Robotic Process Automation (RPA)?

Robotic process automation, RPA, doesn’t involve C3PO swivelling round in an office chair, arms continuing to tap on his keyboard as he greets you with a cheerful, “Oh my, Master Luke, this really is fun”…

RPA is the use of software to automate human tasks and business processes.

It uses software installed on your computer, to copy the keyboard actions a human being would make, to complete the computer-based tasks that a human being would perform on a day to day basis.

This could be interacting with other software and enterprise applications such as emails, websites, Microsoft Excel, SAP and Oracle, and RPA “robots” can be used to bridge the gap between separate applications.

One way to think of RPA is as an Excel Macro that works in and across all applications, a macro Macro!

These marco Marco’s sit on top of an organisation’s existing technology, so it doesn’t need a special environment to function, and won’t disrupt everyday IT operations.


Stay tuned for learning #2: “How can RPA create more value in finance teams?


Co-authored by Christopher Argent, Generation CFO and Vivien Preston, transformation and process improvement specialist.

More big questions here – #BQs

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